Shopping on line can be easy, simple and save you lots of money. It can also take a lot of your time, frustrate you, and result in unwanted purchases. Now the same can be said for regular high street shopping, but with the vast opportunity presented by the Internet it will pay you to spend a few minutes reading this and understanding how to better optimize your Damage Waiver shopping experience:
1. Compare - without doubt the biggest advantage that the Damage Waiver offers shoppers today is the ability to compare thousands of Damage Waiver at a time. This is a great thing, but not necessarily all the time! Too much can be daunting at times so take advantage of the great comparison sites and where possible let them do the hard work for you.
2. Research - if it has been said it will be on the internet. Ignorance is no longer a justifiable reason for buying the wrong thing. Take the time to research in detail everything that you could possible want to know about
3. Testimonials - don't know anybody that has bought a Damage Waiver? Wrong! If the Damage Waiver is good the internet will let you know. Use the Internet as a friend and get testimonials before you buy.
4. Questions - Got a question about Damage Waiver then search the Forums, FAQ's, Blogs etc. Don't be afraid to ask .....
5. Reputation - Never heard of the company selling Damage Waiver? Don't worry, no reason why you should know every company in the world, but you know someone that does! Use the internet to find out what people are saying about Damage Waiver and build up a picture of their reputation for sales, returns, customer service, delivery etc.
6. Returns - still worried that even after all of the above your Damage Waiver wont be what you want? Check out the returns policy. There is so much competition now that someone, somewhere is bound to offer the terms that you are comfortable with.
7. Feedback - happy with your Damage Waiver then let people know, after all you are depending on others people input in your buying decision, so why not give a little back.
8. Security - check for the yellow padlock on the Damage Waiver site before you buy, and the s after http:/ /i.e. https:// = a secure site
9. Contact - got a question about Damage Waiver, or want to leave a comment then check out the sites contact page. Reputable companies have them and respond.
10. Payment - ready to pay for your Damage Waiver, then use your credit card or PayPal! Be aware of companies that don't accept them, there may be genuine reasons but given the huge amount of choice you have when buying online there is no reason at all not to buy via credit card or PayPal.
Damage Waiver, or as it is normally referred to,
collision damage waiver (CDW) is an optional
collision coverage available while
car rental.
CDW can be expensive, increasing the basic rental cost by up to 20%. In Canada, for example, it can exceed 50% of the cost. One should exercise caution dealing with that 'coverage', since there were reported cases of unscrupulous rental car companies attempting to charge customers post-factum, after the car is returned, without customer's express consent or knowledge. Instead of paying for CDW, renters who have car insurance valid where the car is rented may depend on it, or they may depend on coverage offered by the credit card they pay with. However, protection does vary. If customer really wants such coverage, he can check with his existing car insurance - to have such coverage added to your regular yearly policy for a small premium. In that case you will have actual coverage from insurance company that you know, instead of unregulated (from insurance standpoint) car-rental outfit, which offering you may understand less (further explained in section- Insurance or not?).
Credit card coverage is particularly important (a) when the rental car has a small scratch or dent, which would not even be reported on a personal car, but which the rental company may have professionally repaired, and (b) when the renter lacks personal car insurance, either collision or comprehensive.
Risks addressed
If damage is not waived, and a rented car is stolen, or damaged by accident, vandalism, weather, etc., the renter must pay the full cost, plus administrative charges and loss of use.
The rental company's damage waiver normally covers accidental damage as long as the renter complies with the rental contract (such as authorized drivers, locations, no racing). The waiver may also cover theft, vandalism, and loss of use. The renter sometimes has a choice between waiving all or part of the damage, for different fees.
Contract stipulations do apply when purchasing CDW, and for some rental companies in some countries it may leave the renter responsible for major gaps in coverage. The descriptions above come from rental company websites, under headings like Policies, FAQ, Coverage, or More.
CDW may be required if the renter lacks personal car insurance or credit card coverage. (
International Travel News, August 2007, p.30)
Insurance or not?
CDW meets the basic definition of
insurance, since it transfers some risk from the car renter to the rental company. However rental companies do not call it insurance, since they are not licensed to offer insurance, and it is not regulated by insurance commissioners. Rental companies treat it as a waiver of their right to make the renter pay for damage to the car.
Credit Card Coverage of Damage Waiver
The main difference among the four credit card companies listed below is that MasterCard and Amex cover collisions, theft, vandalism and weather; Visa covers collisions and theft, but omits vandalism and weather; while Discover covers only collisions. However MasterCard is not useful in areas with dirt or gravel roads. Even among these brands, some cards lack coverage, especially debit cards and cards with low credit limits.
The following table is an effort at a summary, though not guaranteed. Coverage is complex & periodically changes. Telephone staff do not know the changes. Formal insurance policies govern & are not easily available to cardholders, who are only given summaries, like the links below.
{| class="wikitable"|-! width="150"|Coverage! width="150"| MasterCard! width="150"]! width="150"| Discover Card! width="150"| American Express|-| Collision damage || Yes || Yes || Yes || Yes|-| Theft || Yes, unless car keys are missing || Yes, unless car was running unattended || No || Yes|-| Loss of use and other administrative charges by rental company || Yes || Yes || No || ?|-| Vandalism, hail, weather, falling objects || Yes || No || No || Yes|-| Liability, personal injury || No || No || No || No|-| Maximum length of rental (days) || 15 || 15 in own country; 31 days elsewhere || 31 || 31?|-| Type of roads covered || Paved || All || All || ?|-| Geography covered || World except Ireland, Israel, Jamaica; maybe Aust, NZ, Italy || World except N+S Ireland, Jamaica, Israel || US & Canada || Source 1 says World except Ireland, Israel, Jamaica, Aust, NZ, Italy.
Source 2 says only US. Source 3 says only 15 rental companies in US, but all outside except Italy & NZ.|-| Drivers covered, assuming a cardholder signs contract || All drivers authorized by the contract || All drivers authorized by the contract || Very unclear || Person named on Amex card|-| Transporting any property || Yes || Yes except in vans || No || ?|-| Other exclusions| colspan="3" |Trucks, large vans, motorcycles, luxury cars. Many other standard exclusions, such as lack of reasonable care, racing, violating law, wear & tear, war. || Same, also exclude large SUVs|-| Other aspects || || Excludes equipment not installed by manufacturer (how would one know?). Promises payment 15 days after all documents submitted. || Payment limit of $25,000. || Offer better coverage for $20 per rental.|-| Report to credit card company in || 30 days || 45 days, but in fact immediately, since they can deny whole claim if any cost could have been avoided by earlier report|| 45 days. Report in 24 hours to police & rental company || 2 days?
|-| Source, examined 7/17/07| mastercard.com/rentandsave| visa.com/eclaims| discovercard.com/discover/data/account/... This page says it addresses Titanium & Motiva cards. A web search does not reveal a page for Platinum coverage, and a 2006 paper description "
Important information about your Discover Platinum Card Account" has similar coverage, but also excludes private roads, such as many shopping centers and subdivisions.|
1. www124.americanexpress.com/cards/...
2. www152.americanexpress.com/fsea/...
3. www.gemut.com/...|-| Key words so you can search if these links fail || "masterrental insurance" "physical damage to and theft" || "auto rental collision damage waiver" || "secondary rental car collision coverage" || "car rental loss and damage insurance"|}
See also
Damage Waiver, or as it is normally referred to,
collision damage waiver (CDW) is an optional
collision coverage available while
car rental.
CDW can be expensive, increasing the basic rental cost by up to 20%. In Canada, for example, it can exceed 50% of the cost. One should exercise caution dealing with that 'coverage', since there were reported cases of unscrupulous rental car companies attempting to charge customers post-factum, after the car is returned, without customer's express consent or knowledge. Instead of paying for CDW, renters who have car insurance valid where the car is rented may depend on it, or they may depend on coverage offered by the credit card they pay with. However, protection does vary. If customer really wants such coverage, he can check with his existing car insurance - to have such coverage added to your regular yearly policy for a small premium. In that case you will have actual coverage from insurance company that you know, instead of unregulated (from insurance standpoint) car-rental outfit, which offering you may understand less (further explained in section- Insurance or not?).
Credit card coverage is particularly important (a) when the rental car has a small scratch or dent, which would not even be reported on a personal car, but which the rental company may have professionally repaired, and (b) when the renter lacks personal car insurance, either collision or comprehensive.
Risks addressed
If damage is not waived, and a rented car is stolen, or damaged by accident, vandalism, weather, etc., the renter must pay the full cost, plus administrative charges and loss of use.
The rental company's damage waiver normally covers accidental damage as long as the renter complies with the rental contract (such as authorized drivers, locations, no racing). The waiver may also cover theft, vandalism, and loss of use. The renter sometimes has a choice between waiving all or part of the damage, for different fees.
Contract stipulations do apply when purchasing CDW, and for some rental companies in some countries it may leave the renter responsible for major gaps in coverage. The descriptions above come from rental company websites, under headings like Policies, FAQ, Coverage, or More.
CDW may be required if the renter lacks personal car insurance or credit card coverage. (
International Travel News, August 2007, p.30)
Insurance or not?
CDW meets the basic definition of
insurance, since it transfers some risk from the car renter to the rental company. However rental companies do not call it insurance, since they are not licensed to offer insurance, and it is not regulated by insurance commissioners. Rental companies treat it as a waiver of their right to make the renter pay for damage to the car.
Credit Card Coverage of Damage Waiver
The main difference among the four credit card companies listed below is that MasterCard and Amex cover collisions, theft, vandalism and weather; Visa covers collisions and theft, but omits vandalism and weather; while Discover covers only collisions. However MasterCard is not useful in areas with dirt or gravel roads. Even among these brands, some cards lack coverage, especially debit cards and cards with low credit limits.
The following table is an effort at a summary, though not guaranteed. Coverage is complex & periodically changes. Telephone staff do not know the changes. Formal insurance policies govern & are not easily available to cardholders, who are only given summaries, like the links below.
{| class="wikitable"|-! width="150"|Coverage! width="150"| MasterCard! width="150"]! width="150"|
Discover Card! width="150"| American Express|-| Collision damage || Yes || Yes || Yes || Yes|-| Theft || Yes, unless car keys are missing || Yes, unless car was running unattended || No || Yes|-| Loss of use and other administrative charges by rental company || Yes || Yes || No || ?|-| Vandalism, hail, weather, falling objects || Yes || No || No || Yes|-| Liability, personal injury || No || No || No || No|-| Maximum length of rental (days) || 15 || 15 in own country; 31 days elsewhere || 31 || 31?|-| Type of roads covered || Paved || All || All || ?|-| Geography covered || World except Ireland, Israel, Jamaica; maybe Aust, NZ, Italy || World except N+S Ireland, Jamaica, Israel || US & Canada || Source 1 says World except Ireland, Israel, Jamaica, Aust, NZ, Italy.
Source 2 says only US. Source 3 says only 15 rental companies in US, but all outside except Italy & NZ.|-| Drivers covered, assuming a cardholder signs contract || All drivers authorized by the contract || All drivers authorized by the contract || Very unclear || Person named on Amex card|-| Transporting any property || Yes || Yes except in vans || No || ?|-| Other exclusions| colspan="3" |Trucks, large vans, motorcycles, luxury cars. Many other standard exclusions, such as lack of reasonable care, racing, violating law, wear & tear, war. || Same, also exclude large SUVs|-| Other aspects || || Excludes equipment not installed by manufacturer (how would one know?). Promises payment 15 days after all documents submitted. || Payment limit of $25,000. || Offer better coverage for $20 per rental.|-| Report to credit card company in || 30 days || 45 days, but in fact immediately, since they can deny whole claim if any cost could have been avoided by earlier report|| 45 days. Report in 24 hours to police & rental company || 2 days?
|-| Source, examined 7/17/07| mastercard.com/rentandsave| visa.com/eclaims| discovercard.com/discover/data/account/... This page says it addresses Titanium & Motiva cards. A web search does not reveal a page for Platinum coverage, and a 2006 paper description "
Important information about your Discover Platinum Card Account" has similar coverage, but also excludes private roads, such as many shopping centers and subdivisions.|
1. www124.americanexpress.com/cards/...
2. www152.americanexpress.com/fsea/...
3. www.gemut.com/...|-| Key words so you can search if these links fail || "masterrental insurance" "physical damage to and theft" || "auto rental collision damage waiver" || "secondary rental car collision coverage" || "car rental loss and damage insurance"|}
See also
